FAQ

We cater for children aged 6 weeks to school entry age:

• Nursery – 0 – 2 years
• Toddlers – 16 mths – 2 years
• Junior Kindy – 2 – 3 years
• Senior Kindy – 3 – 6 years
• Pre-Prep – 3 – 6 years (the year before children attend school)

• Our Centre operates in accordance with the National Quality Framework, which includes the use of the Early Years Learning Framework.
• Our Pre-Prep Program (for the year before children attend school and for early intervention), uses the Queensland Kindergarten Learning Guidelines.

The services operate in accordance with the requirements set out in the National Quality Framework.  This includes adhering to the laws and regulations set out within the following documents:

• Education and Care Services National Law
• Education and Care Services National Regulations
• National Quality Standards

The Centre will be required to go through the Assessment and Rating Process.

Yes, we have a Kindergarten Program. Our Kindergarten Program is eligible for children the year before they attend school. To be eligible for our Kindy Program, children are required to attend a minimum of 15 hours per week, which is equivalent to 2 days at our service. However, there is no minimum or maximum to attend the Centre.

• The Kindy Program is based on the use of the Queensland Kindergarten Learning Guidelines.  The Program is based around play based learning, that incorporates the children’s interests and ideas throughout the Program.

• We aim to cater for all children with specific requirements at the Centre.
• We cater for a variety of dietary requirements specific to individual needs.
• We are a Nut and Egg Free Centre.

• Our staff varies in qualifications, based on their roles within the service.  As a minimum, the staff is required to have or be working towards their certificate 3 in children’s services, in the role of an Assistant.

• Children who may be a little fussy are encouraged to at least try their meal.  As children are all eating the same thing, the children are able to encourage each other.
• Staff can be engaged with children by eating a meal with the children, eating the same food, talking to them, asking children what they like or don’t like in the meal.  We encourage children to try the meals provided.
• Parents are welcome to provide a sandwich or alternative if they would like for their children.

By following the Centre’s Orientation process, meeting the staff at the Centre and having an open-door policy that encourages families to be involved in the Centre.

• Contact the Centre to check for current availability or to place your name on the waiting list.  If there are any vacancies, the Centre may offer you a place at the Service.
• Book a Tour

Yes, we do.  We encourage all children and families to undertake Orientation at the Centre.  We encourage families to come to the Centre, spend time in your child’s new room, and allow yourselves and your children to become familiar with their new environment.  We also welcome children to attend an Orientation time on their own.  Orientation can be booked with the Director for 3 hours on one day or 1.5 hours per day over two days if we have availability.

• Please complete the Enquire About Availability Today form at the bottom of this page.  The Nominated Supervisor will contact you and provide you with an Enrolment Pack, including all relevant paperwork required.
• We ask parents to return paperwork as explained in the Enrolment Pack.  Once the paperwork is received and the Nominated Supervisor confirms your enrolment, you will be asked to make a Holding Fee payment to secure your child’s position at the Centre.
• We then suggest parents undertake an Orientation process for their child, before commencing care.  This process is further outlined in our enrolment pack.

• Children all vary in their ability to settle into a new environment.  Some children will adapt and settle very quickly, where others may take longer.  We encourage parents to contact the Centre any time to enquire about their child and how they are settling.  The staff will share information at the end of the day (or during) to notify parents of their child’s overall day.
• We aim to have the consistency of staffing to allow for bonds to be formed between staff, children, and families.
• We encourage all our staff to meet new children at the Centre to allow for children and families to find familiarity with drop off and daily routines.

We encourage all mums who are breastfeeding to attend the service at any time to feed your child.  You are welcome to attend during lunch hours or during times that suit both you and your child.  If you are not able to attend the service, then staff can provide bottles to your child, either using your expressed breast milk or provided formula.

Most age groups require that you provide the same items.  These Include:

• Broad-brimmed hat or legionnaire style hat
• Bag with spare clothes
• Multiple spare clothes if toilet training
• Sheets (cot sheets) for cots/beds for rest time
• Warmer clothes for cooler weather
• Formula or expressed breast milk and bottles for children under 1 year of age
• Any comfort items for your child

• We strongly suggest that children are immunised, however, it is not a legal requirement to attend the service.
• If your child is not immunised, you may not be eligible to receive Child Care Subsidy.  You will be required to contact Centrelink to find out your eligibility for CCS.

• The Centre has an illness and infection control policy that adheres to regulations set out in the “Staying Healthy in Child Care” manual and time out exclusions provided by Queensland Health.
• If your child falls ill whilst in care, the Centre will contact you to organise collection of your child.  During this time, your child may be kept in isolation to minimise the spread of infection.
• The Centre will notify you of any exclusion periods for illnesses at the Centre.

The Centre is open Monday to Friday from 6.30am to 6.30pm.
We have the following sessions available to better assist our Parents with work commitments:

• 6.30am to 6.30pm – 12 Hours
• 7.30am to 5.30pm – 10 Hours
• 6.30am to 4.30pm – 10 Hours
• 8.30am to 6.30pm – 10 Hours
• The Centre is closed on Public Holidays.